Privacy policy

Privacy Policy
Epiphany Artwork

At Epiphany Artwork, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order. By using our website and services, you agree to the practices described in this policy.

  1. Information We Collect
    When you interact with our website or place an order, we may collect:
    - Full name
    - Email address
    - Phone number
    - Shipping address
    - Order details and purchase history
    - Any information you voluntarily provide through messages or contact forms
    We only collect information that is necessary to provide our services smoothly and responsibly.
  2. How We Use Your Information
    Your personal information is used to:
    Process and deliver your orders
    Communicate with you regarding orders, updates, or support inquiries
    Enhance our products, services, and customer experience
    Comply with legal and regulatory requirements
    We do not sell, rent, or trade your personal data to third parties.
  3. Legal Basis for Processing (Egyptian Law)
    We process your personal data in accordance with Egyptian Personal Data Protection Law No. 151 of 2020, which regulates the collection, processing, storage, and protection of personal data in Egypt.
    Your data is processed based on one or more of the following legal grounds:
    - Your consent
    - Fulfillment of a contractual obligation (order processing)
    - Compliance with legal requirements
  4. Data Protection & Security
    We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. Access to personal data is strictly limited to what is necessary for order fulfillment and customer support.
    Please note: no online platform can guarantee absolute security.
  5. Sharing of Information
    Your information may only be shared in limited cases, such as:
    - With delivery or shipping partners to fulfill your order
    - When required by law or government authorities
    - To protect our legal rights or prevent fraud
    All third parties we work with are expected to maintain confidentiality of your data.
  6. Data Retention
    We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by Egyptian law. When no longer needed, your data is securely deleted or anonymized.
  7. Your Rights
    Under Egyptian Personal Data Protection Law, you have the right to:
    - Access your personal data
    - Request correction of inaccurate or incomplete information
    - Request deletion of your personal data where legally permissible
    - Withdraw consent at any time (where processing is based on consent)
    To exercise these rights, please contact us using the details below.
  8. Cookies & Website Data
    Our website may use cookies or similar technologies to improve functionality and user experience. These cookies do not collect sensitive personal information and can be managed through your browser settings.
  9. Third-Party Links
    Our website may include links to third-party platforms (e.g., social media). We are not responsible for the privacy practices or content of external websites.
  10. Changes to This Privacy Policy
    We may update this Privacy Policy to reflect legal, operational, or service changes. Updated versions will be posted on this page, and continued use of our website signifies acceptance of the revised policy.
  11. Contact Information
    For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: epiphanyartisticwork@gmail.com
    Giza, Egypt